How To Transfer A Call (Yealink)

Modified on Thu, Jun 10, 2021 at 7:08 PM

A call can be transferred using one of the three methods provided below.


Blind Transfer


Step 1: Press the Transfer button or Transfer softkey during an active call. 

  • The active call will be placed on hold.


Step 2: Enter the number you want to transfer to. 

  • Calls can be transferred to an internal extension or an external phone number.


Step 3: Press the Blind Transfer softkey.




Warm Transfer


Step 1: Press the Transfer button or Transfer softkey during an active call. 

  • The active call will be placed on hold.


Step 2: Enter the number you want to transfer to. 

  • Calls can be transferred to an internal extension or an external phone number.


Step 3: Press the Transfer button or Transfer softkey after the second party answers and you've announced who is calling.




Semi-Attended Transfer


Step 1: Press the Transfer button or Transfer softkey during an active call. 

  • The active call will be placed on hold.


Step 2: Enter the number you want to transfer to. 

  • Calls can be transferred to an internal extension or an external phone number.


Step 3: Press the Transfer button or Transfer softkey after the second party answers.




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