Disable Voicemail routing in MS Teams

Modified on Fri, 28 Apr 2023 at 12:15 PM

  1. Navigate to the Admin Portal > Voice > Calling policies




  2. Select the default policy Global, make sure the checkbox next to it is present and hit Edit.




  3. Find Voicemail is available for routing inbound calls, select Disabled from the drop-down list, and hit Save.




    Note: once the routing to voicemail has been disabled by the administrator, the users will still see the Voicemail option in the Teams app. However, any change made by the user will not take effect.

NOTE: Your users are now ready to use their Elevate service within Microsoft Teams. 

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